What materials do you use?
All Kenzi pieces are made of 18k solid gold—never plated, never filled. This ensures long-lasting quality and a timeless shine.

Are the stones real?
Full details about each stone is listed under every product description. Because they are natural, colors, inclusions, and patterns may vary slightly, making each piece truly unique.

Will the color of my jewelry look exactly like the photos?
We strive to photograph each piece as accurately as possible, but please note that stone colors may appear slightly different due to natural variations, screen settings, and lighting during the photoshoot.

Is every piece identical?
Not always. Because every piece is handcrafted, some may look almost identical while others may have slight differences in texture, finish, or stone appearance. Subtle variations in texture, shape, or stone color may occur—this is part of Kenzi’s charm and individuality.

When will my order be ready?
All pieces are made-to-order to ensure quality, and minimize waste. Please allow 7 days for crafting and shipping.

Do you accept rush orders?
In some cases, yes. Contact us via the Inquiry Form before placing your order to discuss availability and possible rush fees.

Can I customize a piece?
Absolutely! We love creating custom and personalized jewelry. Fill out the Inquiry Form, and our team will contact you to design your unique piece.

Shipping & Delivery

Do you ship internationally?
Yes, we offer worldwide delivery. Shipping fees vary by country and do not include customs or import duties, which are the responsibility of the buyer.

How long does shipping take?
Shipping times depend on the destination and carrier.

UAE — 7 days

Gulf — 10 days

International — 14 to 20 days

What is your return policy?
We accept returns within 1 day of receiving your order, provided the item is unused, unworn, and returned in its original condition and packaging.

How do I start a return?
Submit a request through the Inquiry Form section on our website, and our team will guide you through the process.

Do you offer resizing or repairs?
Yes. For resizing, repairs, or adjustments, please submit a request through the repair & resizing inquiry form, and we’ll assist you with the next steps and any related costs.

Do you offer gift cards?
Yes, gift cards are available so your loved ones can select their own Kenzi piece.