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All orders are placed exclusively through our website. Certain items, such as personalized jewelry, require additional steps. For these pieces, please provide the requested information in an inquiry form. We will contact you to confirm all details and finalize your order.
Once an order is confirmed, modifications or cancellations are not possible.
Please note: images of letters, numbers, and jewelry pieces are for visual reference only. Actual products may vary slightly in shape, size, and appearance, especially for personalized items.
While we strive to provide accurate information, occasional errors may occur. We reserve the right to correct mistakes and update content on our website at any time without prior notice.
If you upload images to our website, please ensure they do not contain embedded location data (EXIF GPS). Visitors may be able to download and extract location information from uploaded images.
We accept online payments only, made directly through our website.
Currently, we ship exclusively to the Gulf area. Eligible countries will be displayed at checkout.
Orders are shipped via FedEx or Fetchr.
Customers are responsible for any applicable duties or taxes on shipments. Kenzi Jewelry has no control over these fees and cannot provide estimates, as they vary by country. For more information, please contact your local customs office. We are unable to reimburse duties or taxes paid upon delivery.
We accept returns within 1 day of receiving your order, provided the item is unused, unworn, and returned in its original condition and packaging. Except for repairs or claims related to defects upon delivery, we do not accept returns or exchanges.